At REAL Radiology, we pride ourselves in making trust a priority.
Having a trustworthy and transparent relationship with clients is often an overlooked, but a vital part, of any working partnership.
We frequently receive questions from prospective clients, radiology groups and/or hospitals, who are considering beginning to use for the first time or selecting a new teleradiology service partner. The following are popular questions we receive from potential clients who have a general grasp of 1) What and how teleradiology services work, and 2) What services REAL Radiology provides.
Acting on our promise of trust and transparency, we have provided the answers to the most common questions we receive about working with us; perhaps you have the same questions?
Five Commonly Asked Questions About REAL Radiology
- Reaching a REAL Radiology Doctor
Q: If a tech or physician at our facility has a question for the radiologist, how do we reach them and how long does it take for that conversation to take place? Do we have to go through a call center operator?
A: There’s a single phone number for reaching our doctors (303) 590-9795, and it is also listed on REAL Radiology’s PACS, viewable after clicking the “Help” button. Your call is not outsourced to a call center; you will be answered by a trained REAL Radiology associate who will connect the call to the Radiologist. The important thing is that you have quick and direct access to our radiologists to answer your questions.
- Implementing REAL Radiology Teleradiology Services
Q: Is there a person from REAL Radiology who will come on-site to aid in the initial setup or is it handled remotely?
A: Short answer: All integrations have been successfully performed remotely.
Utilizing web-conference, conference calls, email communication, coupled with a proven project management/accountability process. The feedback from clients has been extremely positive. Whether the appropriate connection/Integration Is a gateway application or more complex bi-directional HL7 with auto-prior fetching, a seamless implementation process is the final result with REAL Radiology’s team.
- REAL Radiology Connection and Bandwidth
Q: What is the REAL Radiology connection type and bandwidth? What if we are in a rural location? Will REAL Radiology still be able to maintain high connectivity with us?
A: Connectivity is most often achieved through a Gateway Application, which provides secure, HIPAA compliant encryption and compression of the images prior to transmission. Regardless of the facility’s Integration type (whether utilizing REAL’s Gateway Application and portal alone, an HL7 (or bi-directional HL7), if the facility has bandwidth limitations, then the built-in file compression in REAL Radiology’s Gateway will improve patient/Image transfer speeds. This, in turn, will help improve services to care providers and, ultimately, the patient.
- REAL Radiology Turnaround Time
Q: What’s the average turnaround time for STAT cases?
A: REAL Radiology’s average TAT for emergent studies has consistently remained under 20 minutes (<20 minutes STAT) and under 10 minutes for Critical/CT-Stroke Protocol (<10 minutes Critical/CT-Stroke Protocol).
- REAL Radiology Track Record
Q: In the past year, have there been any issues with meeting turnaround times?
A: None whatsoever, and that has been a true statement since our beginning 6+ year ago. REAL’s average TAT for emergent studies has consistently been under 20 mins for STAT and under 10 mins for Critical/CT-Stroke Protocol. We built this business correctly from the beginning to be patient-care focused and highly respectful of our physicians. With processes in place to ensure authenticity, there are stop-loss measures in place to ensure our promises are kept.