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The Operations Supervisor is responsible for leading a cross functional team. This position oversees the workflow within the Picture Archiving and Communication System (PACS), coordinates teams scheduling, ensures processes and procedures are performed accurately and within compliance, and works closely with the Operations Supervisors team. This position is in Office, Monday to Thursday, 5:30am – 4pm.

Job Functions

Provide timely communication to both internal and external customers
Oversee the ongoing development of the Operations team members
Onboard new team members
Identify and implement standard workflow and best practices across all shifts
Backup to team and department
Effectively manage direct reports: assist in hiring process, training, development and monitoring performance
Delegate task and responsibilities
Perform leadership rounding on all direct reports to promote workflow changes, drive employee satisfaction and encourage collaboration
Provide expert assistance in the workflow queues
Manage department schedules to ensure appropriate coverage
Approve department timecards, ensuring accuracy for bi-weekly pay dates
Oversee time off requests
Complete annual evaluations and assist in creating goals in collaboration with upper management
Work collaboratively with peers and leadership on process improvement projects
Perform assigned projects and duties

Preferred Talents

Excellent communication and people skills
High level of integrity, confidentiality, and ethics
Critical thinking skills
Keen attention to detail
Computer skills; Microsoft Office Suite
Strong organizational and time management skills
Excellent active listening, interpersonal, and rapport building
Patient and empathetic attitude
Adaptability, flexibility, and comfortable working in fast-paced environment

Qualifications Preferred

ARRT accredited School of Radiologic Technology
Registered Radiology Technologist
Certifications:
Computed Tomography
Magnetic Resonance Imaging
Diagnostic Medical Sonographer
Nuclear Medicine Technologist
Mammographer
2+ years of Radiologic Technologist experience

Benefits Package

Medical insurance: PPO, HDHP
Health Savings Account
Dental
Vision
Basic Life and AD&D- company paid
Voluntary Short-term disability
Voluntary Long-term disability
Voluntary Life and AD&D
Voluntary Critical Illness and Accident
401K and Profit sharing
Paid Time Off

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The Operations Support specialist is critical in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role manages all aspects of the operations department to ensure the timely flow of Radiology studies in a 24/7 support environment. The schedule for this position is Wednesday to Sunday, 6pm to 2:30am CST.

Job Functions

Proofreads, amends, and updates reports per a quality assurance process
Ensure studies are complete and prepared for radiologist interpretation, follow up with the site for missing information, images, and required documentation
Professional communication with physicians, clients, and Operations team members
Provide timely communication of critical findings and results reporting and complete the proper documentation in compliance with ACR and Joint Commission guidelines
Provides Level Two phone support to internal and external customers
Additional project-based responsibilities

Preferred Talents

Strong communication skills, both verbal and written
Excellent active listening skills with interpersonal and rapport-building skills
Adaptability, flexibility, and comfortable working in fast-paced environments
Creative, self-motivated, proactive, and confident nature with the ability to work remotely
High attention to detail
Ability to interact effectively with internal and external clients
Possess an in-depth understanding of radiology medical terms, concepts, procedures, and modalities
Demonstrates a well-organized time management process

Qualifications Preferred

Graduate from an ARRT accredited School of Radiologic Technology
Registered Radiology Technologist certificate
2-3 years of Customer Support experience

Benefits Package

Medical insurance: PPO, HDHP
Health Savings Account
Dental
Vision
Basic Life and AD&D- company paid
Voluntary Short-term disability
Voluntary Long-term disability
Voluntary Life and AD&D
Voluntary Critical Illness and Accident
401K and Profit sharing
Paid Time Off (PTO)

Job Title: Operations Support Specialist

Status: Non-Exempt, Hourly

Position type: Full Time

Work Location: Remote

Reports to: Operations Supervisor

Supervises Direct Reports: No

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The HR Office Coordinator provides comprehensive administrative support across various HR functions. This role also manages day-to-day office operations, such as coordinating supply inventory, managing vendor relationships, and overseeing building maintenance. Additionally, the position organizes office events and ensures a well-functioning, efficient workspace that promotes a positive and productive work environment.

Job Functions

• Assist recruitment process: scheduling phone screens, interviews, and candidate inquiries and follow up
• Assist with troubleshooting employee inquiries
• Assist with training and onboarded functions
• Coordinate printing of employee nameplates
• Assist with benefits open enrollment
• Assist with employee files; scanning, HRIS and retention
• Schedule and collaborate on company events (holiday, town halls)
• Coordinate employee equipment return
• Complete employee verifications
• Assist with department administrative needs as requested
• Organize weekly in-office lunch: plan, order, pickup and/or prepare delivery, place food setting, communicate to staff, clean up and store leftovers
• Ensure fridges are properly stocked, working with outside vendor on ordering, stocking and discrepancies
• Ensure in-office kitchen and cleaning supplies are in stock and ordering as needed
• Complete daily kitchen maintenance at end of day
• Order and stock all office supplies, including specific employee requests, in-office and remote employees
• Process deliveries/shipments arriving by signing and distributing to appropriate department
• Welcome in-office guests and direct them to the appropriate meeting area
• Ensure all conference rooms are stocked and equipped, including cleanliness
• Pickup and distribute daily mail, completing shipping/mailing requests as needed (certified mail)
• Schedule and order employee arrangements for services and special occasions
• Record keeper of employee badges- assign, maintaining accurate documentation
• Assist with marketing promotional materials as needed (printing/ordering)
• Coordinate celebratory events: birthdays, work anniversaries, and promotions

Preferred Talents

• Excellent communication and people skills
• High level of integrity, confidentiality, and ethics
• Strong critical thinking skills
• Attention to detail
• Positive collaborative mindset
• Technical awareness of standard office technology (print, label, scan) and Microsoft office suite
• Understanding of HR functions
• Strong organizational and time management skills
• Front desk administrative skills
• Willingness to provide concierge level of service
• Ability to frequently and accurately communicate with employees and guests
• Ability to sit, stand, lift and carry up to 20 lbs.
• Ability to use vehicle for orders as needed

Preferred Qualifications

• High School Diploma
• 2+ years’ experience in office admin, admin assistant or related field

Benefits Package 

• Medical insurance: PPO, HDHP 
• Health Savings Account 
• Dental 
• Vision 
• Basic Life and AD&D- company paid 
• Voluntary Short-term disability 
• Voluntary Long-term disability 
• Voluntary Life and AD&D 
• Voluntary Critical Illness and Accident 
• 401K and Profit sharing 
• Paid Time Off
• Holiday

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